Episode description

Public libraries have been using insights repositories for decades—and it’s time user research teams catch up. This week, we’re joined by Nada Alnakeeb, Head of Design and Research Operations at DoorDash, and Joanna Perez, Sr. Taxonomy Strategist/Digital Archivist, Studio Production at Netflix.

Nada and Joanna shared learnings from their experience building the insights repository at Meta, using familiar organizational patterns to reduce mental load, tips for effective taxonomies, and more.

Highlights

• [00:01:34] Their experience building the repository at Meta
• [00:05:54] How to archive fleeting or one-off insights
• [00:07:59] Tools and teams required to build a minimum viable repository
• [00:09:10] Building a low-budget repository
• [00:11:20] What is an ‘insight’?
• [00:13:23] Using familiar organizational patterns to reduce mental load
• [00:24:53] Buying vs. building in-house
• [00:33:29] Considerations for scale
• [00:36:52] Measuring success and value