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Building products that delight customers | Adam Nash (Daffy, Wealthfront, LinkedIn, eBay, Apple)
In Depth
Apr 04, 2024
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1 hr 16 min
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Episode description
Adam Nash is the co-founder and CEO at Daffy, a platform that makes it easier to donate to charities and non-profits. Before Daffy, Adam was the President and CEO at Wealthfront, where he scaled the company’s assets under management from $100M to over $4B. Adam has also held leadership and technical roles at Dropbox, LinkedIn, eBay, and Apple. — In today’s episode, we discuss: Why founders should build platforms, not apps The importance of “delighting” customers How Daffy is disrupting donor-advised-funds Lessons on strategy from LinkedIn How to think about leadership transitions — Referenced: Andy Rachleff:
https://www.linkedin.com/in/rachleff/
Bill Gates:
https://www.linkedin.com/in/williamhgates/
Daffy:
https://www.daffy.org/
Daffy’s 2023 Year in Review:
https://www.daffy.org/resources/year-in-review-2023
eBay:
https://www.ebay.com/
Jeff Weiner:
https://www.linkedin.com/in/jeffweiner08/
Reid Hoffman:
https://www.linkedin.com/in/reidhoffman/
Robinhood:
https://robinhood.com/
Ryan Roslansky:
https://www.linkedin.com/in/ryanroslansky/
The Innovator’s Dilemma:
https://www.amazon.com/Innovators-Dilemma-Clayton-M-Christensen/dp/0062060244
Tim Cook:
https://www.apple.com/leadership/tim-cook/
Wealthfront:
https://www.wealthfront.com/
— Where to find Adam Nash: LinkedIn:
https://www.linkedin.com/in/adamnash/
Twitter/X:
https://twitter.com/adamnash
— Where to find Brett Berson: LinkedIn:
https://www.linkedin.com/in/brett-berson-9986094/
Twitter/X:
https://twitter.com/brettberson
— Where to find First Round Capital: Website:
https://firstround.com/
First Round Review:
https://review.firstround.com/
Twitter:
https://twitter.com/firstround
YouTube:
https://www.youtube.com/@FirstRoundCapital
This podcast on all platforms:
https://review.firstround.com/podcast
— Timestamps: (00:00) Introduction (02:08) Why the last 10 years have been less disruptive (06:15) Why we think about luck wrong (08:39) How eBay survived the dot com bubble (14:37) The value of building platforms, not apps (22:18) What made LinkedIn successful (27:31) Good company strategy = good product strategy (30:58) Setting LinkedIn’s strategy in 2009 (36:41) Why KaChing didn’t work (40:56) Pivoting to Wealthfront (43:23) Universal lesson on customer acquisition (45:11) Treating growth like a product problem (49:01) Advice on successful leadership transitions (54:20) How to delegate moral authority (60:24) The problem with metrics and customer requests (66:41) Apple’s approach to “delighting” customers (69:16) The 70/20/10 rule you’ve never heard about (70:29) How Daffy ships “delight features”
Building products that delight customers | Adam Nash (Daffy, Wealthfront, LinkedIn, eBay, Apple) | In Depth podcast - Listen or read transcript on Metacast
