Handling Difficult People: Dealing with People You Can’t Stand
Sep 27, 2020•1 hr•Transcript available on Metacast Episode description
Handling Difficult People: Dealing with People You Can’t Stand
Information about Kit Welchlin:
Grew up on a hog and dairy farm in southern Minnesota and began public speaking at the age of 9 in a 4-H public speaking contest.
At age 21 he purchased his first manufacturing company and by age 26 served as C.E.O. and Chairman of the Board of 3 manufacturing companies in 3 states.
Has a Bachelor of Science Degree in Speech Communication, Business Administration and Political Science.
Received a Masters Degree in Speech Communication and Business Administration.
In 1991, Kit started Welchlin Communication Strategies and Seminars On Stress, providing speeches and seminars, to private and public organizations.
Kit taught part-time for 26 years for the Minnesota State Colleges and Universities, where he received the Teaching Excellence Award and had been repeatedly nominated as Outstanding Faculty.
He is a Professional Member of the National Speakers Association and has earned the Certified Speaking Professional designation. In 2014, Kit was inducted into the Minnesota Speakers Association Hall of Fame.
Recently Kit earned the Certified Virtual Presenter designation from eSpeakers.
He has delivered more than 3,500 speeches and seminars to more than 500,000 people over the past 29 years.
It is estimated the 20 -21% of our population can be classified as difficult people. No matter where you go there will be at least one to deal with.
Difficult people look for your buttons. They don’t push your buttons; they punch them!
Conflict Resolution and Negotiation skills dictate your level of professionalism. Acquiring conflict resolution and negotiation skills strengthen your confidence and increase the likelihood that you will walk away from the bargaining session with satisfying outcomes.
Learn:
the techniques to gain cooperation
the different types of difficult people
the five stages in controlling your emotions and responding appropriately
how to differentiate yourself from everyone else
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