Episode description
Hearing client perspectives is vital for growth. Join Angela Brown as she and Ryan Day of Home Clean Heroes of Huntsville explore integrating customer feedback into the home cleaning process. Learn how transparent communication via feedback captures challenges in the moment while building trust.
Follow Ryan’s techniques for gracefully resolving concerns raised through review systems. See how taking accountability, apologizing for misses, and making things right wins loyalty.
Solutions come when we welcome all voices to the table. This episode provides valuable insights into the strategies employed to maintain high standards and customer satisfaction in the cleaning industry.
Customer Feedback in The Home Cleaning Process Chapters:
00:00 Introducing Ryan Day
00:25 Training House Cleaners for Top Performance
01:43 Technology and Communication at Home Clean Heroes
03:08 Handling Customer Feedback and Ensuring Satisfaction
RESOURCES -----------------
The Ultimate Guide to Move In Move Out Cleaning - https://amzn.to/3zxfN0h
DOCAZOO DocaPole 30 ft Reach Cleaning Kit - https://amzn.to/4a4TnVp
BISSELL Power Steamer Heavy Duty 3-in-1 Steam Mop and Handheld SteamShot - https://amzn.to/3PRXgEX
Bissell Steam Mop Pads 8pk Replacement - https://amzn.to/467a0xp
18" Professional Microfiber Mop - https://amzn.to/3rpA47R
(When available, we use affiliate links and as Amazon Associates, we earn a commission on qualifying purchases.)
*** RATE THIS PODCAST ***
https://ratethispodcast.com/askahousecleaner
*** TRAINING & CLEANING CERTIFICATION***
https://savvycleaner.com/join
*** MOST REQUESTED LIST OF CLEANING STUFF I USE ***
https://www.Amazon.com/shop/AngelaBrown
SOCIAL MEDIA ---------------
*** CONNECT WITH HOME CLEAN HEROES OF HUNTSVILLE ON SOCIAL MEDIA ***
Facebook: https://www.facebook.com/HomeCleanHeroesofHuntsville/
Pinterest: https://www.pinterest.com/HomeCleanHeroes/
Instagram: https://www.instagram.com/homecleanheroes_huntsville/
*** CONNECT WITH ANGELA ON SOCIAL MEDIA ***
YouTube: https://www.youtube.com/@AskAngelaBrown
Facebook: https://www.Facebook.com/AskAngelaBrown
Twitter: https://Twitter.com/AskAngelaBrown
Instagram: https://instagram.com/AskAngelaBrown
Pinterest: https://Pinterest.com/AskAngelaBrown
Linkedin: https://www.linkedin.com/in/AskAngelaBrown
TikTok: https://www.tiktok.com/@askangelabrown
Store: https://www.amazon.com/shop/AngelaBrown
URL: https://AngelaBrown.com
NEED MORE CLEANING HELP? -------------
*** GOT A QUESTION FOR A SHOW? ***
Please email it to Angela[at]AskaHouseCleaner.com
Voice Mail: Click on the blue button at https://askahousecleaner.com
*** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP ***
https://www.facebook.com/groups/ProfessionalHouseCleaners/
*** VRBO AIRBNB CLEANING FACEBOOK GROUP ***
https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/
*** LOOKING FOR A WAY TO GET MORE CLEANING LEADS ***
https://housecleaning360.com
SPONSORSHIPS & BRANDS -------------------
Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown - https://g.page/r/CbMI6YFuLU2GEBI/review
*** ADVERTISE WITH US ***
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry here's how to work with us -https://savvycleaner.com/brand-deals
*** SAVVY CLEANER BRANDS ***
SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join
VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
https://TurnoverCleaningTips.com
FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids.
https://FunnyCleaningShirts.com
HOARDING WORLD - Helping you change your relationship with stuff
https://HoardingWorld.com
REALTY SUCCESS HUB - Helping you sell your home fast
https://realtysuccesshub.com
CREDITS --------------------------
Show Produced by: Savvy Cleaner: https://savvycleaner.com
Show Host: Angela Brown
Show Editor: Anna Nikitchuk
Show Producer: Anna Nikitchuk