Episode description
Tonille Miller, Founder of consulting firm, EXT – Experience and Transformation, advises us on a whole host of issues to better understand and support our people...creating better experiences that lead to better outcomes. What a concept! Among her areas of practical guidance are: go on a listening tour and appreciate that everything we do is at its core an experiment through which to learn more. Use her actionable counsel to - as she puts it - get off your 1950's throne!