Episode description

Imagine you and your family have planned a trip of a lifetime.  You finally get to your destination and discover that your supposedly luxurious hotel room is dirty and has mould.  What do you do?  Do you immediately write a bad review - potentially defaming the hotel and opening yourself up to being sued, or do you try and resolve the issues through the correct channels? In this week’s show, we look at what Google has to say about this problem.  To properly address this, we’ve consulted with a lawyerr to find out what they recommend and how they would deal with this.