Episode description

In this episode, we chat with Jennifer FitzPatrick - the author of Reimagining Customer Service in Healthcare to talk about simple strategies that can transform customers "from hateful to grateful".

Watch this episode: https://www.youtube.com/watch?v=_wiPKiD7q9w

Transcript: https://www.intercom.com/blog/videos/healthcare-customer-service-jennifer-fitzpatrick/

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