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Fueling the AI machine with the knowledge it needs

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Mar 21, 2024•22 min•Ep 426•Transcript available on Metacast

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Episode description

This week our Director of Automated and Proactive Support, Ruth O’Brien, and our Director of Human Support, Bobby Stapleton, dive into the importance of creating a culture of knowledge management for unlocking AI success and delivering a great customer experience.

Watch this episode on YouTube: https://www.youtube.com/watch?v=lNujY05wFAE

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Fueling the AI machine with the knowledge it needs | The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom podcast - Listen or read transcript on Metacast