Episode description

Intercom’s Senior Director of Automated and Proactive Support Ruth O’Brien and Senior Director of Human Support Bobby Stapleton discuss the impact AI is having on customer service careers, and what “new world” support roles and career paths look like compared to “old world” ones, based on their own personal experience. 

Watch this episode on YouTube: https://www.youtube.com/watch?v=K9MA3cBELyU

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