Episode description

Join us for a compelling conversation with industry expert Randy Lima as we confront the challenge of return fees head-on. Learn why it's crucial for inspectors to charge for return visits, especially when utilities are off or access is restricted, and how to effectively communicate these policies to clients and agents. We share practical strategies—from booking emails to inspection agreements—that will help you set clear expectations and assert the value of your services.

Randy and Ian discuss the importance of setting firm policies for return visits and cancellations, teaching clients to respect your time, and reducing unnecessary follow-ups. Hear real-life anecdotes and gain actionable advice to elevate your business practices and maintain professional boundaries that enhance efficiency and profitability.

Finally, we tackle the often-intimidating subject of pricing. Discover how to set appropriate fees that reflect your expertise and avoid financial pitfalls. Learn how professional training, advanced technology, and glowing customer reviews can justify higher fees and attract quality clients. We also address the fears that hold business owners back from charging more and the negative consequences of undervaluing your services. Tune in to find out how embracing your worth can lead to a sustainable, successful career and why sometimes raising your prices can actually lead to increased bookings and improved work-life balance.

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*The views and opinions expressed in this podcast, and the guests on it, do not necessarily reflect the views and opinions of Inspector Toolbelt and its associates.