Episode description

Ever wondered how to navigate the tricky terrain of managing customer reviews in the home inspection business? We promise you'll be equipped to master the art of handling reviews after tuning in to this insightful episode of Inspector Toolbelt Talk. Join us as we exchange experiences, strategies, and valuable insights on how to elicit excellent reviews and tactfully handle unfavorable ones.

We'll guide you through the quagmire of review gating and review harvesting, explaining why it's crucial to avoid these practices like the plague. We also delve into the importance of timing when sending out a review request, the potential fallout of not addressing negative reviews appropriately, and how to spot the difference between genuine and counterfeit reviews.

Lastly, we'll unpack the tricky issues surrounding poor reviews and discuss potential legal implications. Learn about the importance of having evidence when confronting false reviews, and how to use positive reviews to your advantage in your business. We conclude by emphasizing the necessity to address negative responses, dodge potential legal pitfalls like libel suits, and the power of responding to reviews - both good and bad - with honesty and courtesy. Get ready to reshape your approach to customer reviews and take your business to new heights!

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*The views and opinions expressed in this podcast, and the guests on it, do not necessarily reflect the views and opinions of Inspector Toolbelt and its associates.