Episode description

Are you a customer success professional, learning and development leader, or someone exploring Generative AI's potential in your workplace? Then this episode of The Generative Edge is packed with insights tailored just for you!

Join hosts Stephanie and Brandon (Deloitte Central Europe) as they sit down with Peter Adams, Manager of Customer Enablement at ChurnZero and a celebrated thought leader in customer success. Discover how Peter uses Generative AI to revolutionize customer success strategies, streamline content creation, and empower his small but mighty team to achieve big results.

In this episode, you’ll learn:

• How to use GenAI tools to reduce churn and boost team efficiency.
• Practical ways to integrate Generative AI into customer education and team workflows.
• Tips for overcoming creative blocks and leveraging GenAI as a productivity partner.
• Why human connection and creativity remain irreplaceable in the AI age.

Whether you’re curious about GenAI-powered content creation, looking to enhance your team’s productivity, or eager to explore AI’s role in customer success, this episode will leave you inspired and ready to dive in.

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