![Ep 81: Tuft & Needle and SheerID on Celebrating Your Customer’s Identity - podcast episode cover](https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_episode/5327968/5327968-1615308389841-46d3eccf734d8.jpg)
Episode description
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This week we chatted with two heavyweights to get their outlook on how retailers handled the pandemic, Torrie Belknap, VP Marketing of Tuft & Needle (DTC mattress vets) and Nicole Campagna, Sr. Growth Manager at SheerId.
Here are some key takeaways from their chat:
📦 Why you should make a hate list
📦 Consider the role of customer identity
📦 Lead with value
📦 Invest in stories
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