Episode description

We've had a chance to talk with many instructional designers on IDIODC over the last 2 years. And most instructional designers are "ALL IN" on the trend in design thinking. But what if I told you the trend is actually not even a thing to be trending? This week we're talking with a UX/UI expert who specializes in improving the customer experience. She has a few strong opinions about design thinking and why it's not a thing. And if we look at our work as training professionals, we can see how building online eLearning experiences could benefit from a UX designers experience. Join us for what's sure to be a fun conversation about instructional design, customer experience, user experience, and design thinking. This is one episode you do not want to miss.

Debbie Levitt, CXO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. As a “serial contractor” who lived in the Bay Area for most of this decade, Debbie has influenced interfaces at Sony, Wells Fargo, Constant Contact, Macys.com, Oracle, and a variety of Silicon Valley startups. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.

Debbie has presented at conferences including eBay’s Developer Conference, PayPal’s Developer Conference, UXPA, and WeAreDevelopers. She is an O’Reilly published author and one of few instructors on the planet recommended by Axure.

Her “DevOps ICU” book and training teach non-CX roles about CX, why it’s done by specialists, and how to integrate it into teams and processes. Her “Delta CX” book and training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences.

Outside of CX work, and sometimes during CX work, Debbie enjoys singing symphonic prog goth metal, opera, and New Wave.

Get more from Debbie on her website! https://debbielevitt.com/

Become virtual friends with the IDIODC gang on twitter. Remember you can always stay in the loop by searching through the #IDIODC tag.

Brent: @BSchlenker https://twitter.com/bschlenker

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IDIODC: @TeamIDIODC   https://twitter.com/TeamIDIODC

Brent Schlenker is dominKnow's Community Manager. Chris Van Wingerden is dominKnow's Sr. VP Learning Solutions.

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Brent Schlenker is dominKnow's Community Manager. Chris Van Wingerden is dominKnow's Sr. VP Learning Solutions.

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