Episode description

On the podcast today we’re kicking off a feature on talent management to understand how the hospitality industry can protect its key asset - people.

In part one we focus on people strategy and find out how leading hospitality businesses foster a positive work culture.

In conversations with Jonathan Crookall, Chief People Officer, Costa Coffee, Brooke Gray, Director of People, Equator Coffees and Henry Ayers, Co-founder, The Gentlemen Baristas, we discuss the staffing challenges they are currently facing, what they look for in potential employees and how they keep teams motivated to deliver exceptional customer service.

Credits music: "3 Lies" by Alessia Piermarini in collaboration with The Coffee Music Project and SEB Collective

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