Episode description

Jeffrey Young is joined by cafe chain operators and back-of-house technology providers to understand what tech building blocks you will need to scale from one, to two, to four and beyond.

David Abrahamovitch, CEO of Grind, shows how he uses back-of-house technology to manage KPIs across his 11 cafes.

Joe Cripps, Managing Director of Trail, shows how removing cognitive load from your team simultaneously lowers costs, increases revenues while boosting customer service.

Dane Atkinson, CEO of Odeko,  explains how independent cafes can benefit from the same technology that the big coffee chains use but at a reasonable cost. 

Credits music: "Fire" by Ruby Confue, winner of the 2017 Coffee Music Project.

Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast