Episode description

Happy International Service Design Day!

This is episode 3 of 3 in a series celebrating #ServiceDesignDay! Join the global discussion by sharing this episode with your network!

Check out the show notes + details on #ServiceDesignDay.

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Raj Singh, founder of Go Moment, talks about creating Ivy, an Artificial Intelligence (AI) tool that provides automated text message-based customer service at hotels. Service businesses of all types can learn from the insights and successes of Ivy.

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Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.