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James Hunt, Vice President of Product Management of eGain shares the story of how eGain Analytics is helping Amazon Connect customers to measure, manage and optimize their contact centers.

Topics Include:

Overview of eGain
eGain Solution hubs: Knowledge, Conversation & Analytics
Why enterprises choose eGain Analytics
Contact Center Analytics: Buy vs. Build
Navigating a migration from On-Premise to Amazon Connect – Best Practices & Pitfalls.
A real customer migration experience
Building trust with large enterprises and government clients
How eGain leverages AWS services
The Amazon/eGain partnership
Advice for other software executives
Find out more: eGain.com and eGain on AWS Marketplace
Navigating the migration from On-Premise Solutions to Amazon Connect – Best Practices & Pitfalls.

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Episode description

Ep028: Optimizing Amazon Connect with eGain Analytics

Episode description