Episode description

J.B. Brown, VP of Engineering at Smartsheet, shares how integrating Amazon Q with Smartsheet's flexible work management platform has streamlined productivity and enhanced employee support through AI-driven automation.

Topics Include:

• Introduction by J.B. Brown, VP of Engineering at Smartsheet.
• Story about improving productivity
• Context about Smartsheet as an enterprise-scale work management platform.
• Examples of Smartsheet use in healthcare, TV streaming, and small businesses.
• Focus on not changing how companies work, offering flexibility.
• Integration with popular enterprise tech stack tools like Okta and Slack.
• Automations in Smartsheet for notifications and data synchronization.
• Smartsheet’s customer base includes large enterprises and small businesses.
• Overview of Smartsheet’s scale: 15 million users and $1 billion revenue.
• Smartsheet’s employee support system, including 270+ "Ask Us" Slack channels.
• Mention of AWS and the introduction of Amazon Q Business.
• Building a Smartsheet Q Business app for streamlined employee support.
• Setting up an Amazon Q Business app with proprietary data sources.
• Implementation of Slack integration for Smartsheet employee support.
• Example of AI summarizing Slack threads for improved efficiency.
• Demo of Amazon Q Business outperforming human experts in knowledge retrieval.
• Emphasizing the value of reducing response time and decision-making delays.
• Future development plans: Smartsheet-Amazon Q connector.
• Using AI to interrogate and manage Smartsheet project data.
• Invitation to AI-minded Smartsheet customers to test the new connector.

Participants:

• J.B. Brown - VP of Engineering at Smartsheet

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