Episode description
J.B. Brown, VP of Engineering at Smartsheet, shares how integrating Amazon Q with Smartsheet's flexible work management platform has streamlined productivity and enhanced employee support through AI-driven automation.
Topics Include:
- Introduction by J.B. Brown, VP of Engineering at Smartsheet.
- Story about improving productivity
- Context about Smartsheet as an enterprise-scale work management platform.
- Examples of Smartsheet use in healthcare, TV streaming, and small businesses.
- Focus on not changing how companies work, offering flexibility.
- Integration with popular enterprise tech stack tools like Okta and Slack.
- Automations in Smartsheet for notifications and data synchronization.
- Smartsheet’s customer base includes large enterprises and small businesses.
- Overview of Smartsheet’s scale: 15 million users and $1 billion revenue.
- Smartsheet’s employee support system, including 270+ "Ask Us" Slack channels.
- Mention of AWS and the introduction of Amazon Q Business.
- Building a Smartsheet Q Business app for streamlined employee support.
- Setting up an Amazon Q Business app with proprietary data sources.
- Implementation of Slack integration for Smartsheet employee support.
- Example of AI summarizing Slack threads for improved efficiency.
- Demo of Amazon Q Business outperforming human experts in knowledge retrieval.
- Emphasizing the value of reducing response time and decision-making delays.
- Future development plans: Smartsheet-Amazon Q connector.
- Using AI to interrogate and manage Smartsheet project data.
- Invitation to AI-minded Smartsheet customers to test the new connector.
Participants:
- J.B. Brown - VP of Engineering at Smartsheet
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