Episode description

Mona was the first female engineer at Airbnb, and led product and strategic growth for the company in the US and then for APAC. She’s been an advisor to us at LBB for the past 6 years - I often go to her for advice on marketing, product development and hiring. 

On this episode, we deep dive into one of my favourite topics - marketplaces, and all that goes into building them. What part of demand / supply should one tackle? How do you navigate customer and merchant churn? Which qualitative benchmarks are needed while chasing quantitative outcomes? We cover all this and more. 

I think this is one of my most enjoyable conversations on Open House so far. I hope it helps you learn something new.