Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Ric Saatzer, General Manager of BMW of Minnetonka where we discuss: How to run a dealership like a $10B Company, How Lean Six Sigma has transformed his business, The role of a GM to build a winning culture of detail, and more secrets of a Lithia Motors General Manager.
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Topics:
00:19 What was Ric's early career journey like?
01:28 How did Ric transition to a service advisor role?
03:30 How did positive influences impact Ric's career?
05:27 What challenges do service advisors face?
07:12 How did Ric's career progress into leadership roles?
09:05 What are the differences between public and private dealerships?
18:51 How does Lean Six Sigma contribute to process improvement?
26:18 What insights can be gained from business acquisitions?
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How to Run a Dealership Like a $10B Company: Secrets of a Lithia Motors GM | Ric Saatzer, General Manager of BMW of Minnetonka | Car Dealership Guy Podcast - Listen or read transcript on Metacast
