Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Rob Cavender, COO of Cavender Auto Group, and Eric Barbosa, VP of Variable Operations, to discuss how they create and execute a blueprint for success in retail automotive, how they’re training salespeople to become General Managers, the growing pains of scaling a dealer group, and the secrets they've uncovered along the way—plus much more.
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Topics:
00:18 – How do authenticity and vulnerability shape leadership?
00:54 – Why are podcasts such a powerful tool?
01:54 – What has Eric Barbosa’s career journey been like?
03:47 – How has Rob’s family legacy influenced business growth?
07:25 – What lessons can be learned from running a family business?
17:00 – What strategies improve the customer experience?
29:39 – How is AI transforming customer engagement?
30:54 – How can AI redefine sales metrics?
41:58 – How do values-based leadership and emotional intelligence drive success?
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How Cavender Built a Scalable Dealer Group: The Framework for Success | Rob Cavender & Eric Barbosa, Cavender Auto Group | Car Dealership Guy Podcast - Listen or read transcript on Metacast
