Episode description

Welcome to Lean Made Simple, a podcast about transforming your business — and life — one step at a time.

In this episode, Ryan Tierney from Seating Matters unpacks what it means to “be the customer.”

Along the way, he and Producer Matt talk about:

• Why Elon Musk drives a Tesla
• The powerful alternative to customer surveys
• A method for generating unlimited improvement ideas for your product
• How becoming an undercover boss revealed his selfishness as a leader
• And one action you can take right now to start eliminating blind spots from your business today

Check it out!

Links:

• Book a Lean Made Simple Tour: https://www.leanmadesimple.com/book-a-tour
• Send a voice message/question to the show: https://www.speakpipe.com/LeanMadeSimple