Episode description
Welcome to Lean Made Simple, a podcast about transforming your business —and life —one improvement at a time.
In this episode, Ryan Tierney from Seating Matters discusses the powerful lean principle: "Wherever You Ask The Question, That's Where The Answer Should Be!"
Along the way, he and Producer Matt talk about:
- How Center Parcs, McDonald's, and Amazon have used this principle to scale
- Why reducing the cognitive load of your team turbocharges your business
- Practical examples from Ryan's personal and professional life
- Analyzing if your organization is doing this well by using the "sentence-stop-test"
- What impact this concept has made on Ryan's business, team, and customers
- The power of providing answers before questions are even asked
- And some improvements from Ryan’s 7-year-old son to inspire you to get started today
Check it out!
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