Episode description
Episode description
Judith W. Umlas is Sr. Vice President, author and trainer at International Institute for Learning, Inc. (IIL), a global corporate training company. She is also the author of the ground-breaking book, The Power of Acknowledgment which has been credited with changing workplaces and lives by making use of the 7 Principles of Acknowledgment she developed. Her other books are Grateful Leadership, Using the Power of Acknowledgment to Engage All Your People and Achieve Superior Results and You’re Totally Awesome! (The Power of Acknowledgment for Kids). Judith delivers inspiring, motivational and transformational keynote addresses on Grateful Leadership and The Power of Acknowledgement all over the world and trained over 50,000 people through her leading edge, highly interactive and engaging courses – with outstanding and long lasting results.
Extraordinary examples of customer service, the process and science of writing her book, communication, training leaders, learning, focusing on gratitude and grateful Leadership. The pair also discuss Judith’s passion, mission and purpose through The Power of Acknowledgment.
Timestamps:
- 0:58: A bit of Judy's background
- 7:35: Book The Fred Factor
- 9:14: Early stages of acknowledgment
- 11:13: Acknowledgment while flying story
- 16:00: The difference between an acknowledgement and a compliment
- 18:25: Moments The Power of Acknowledgment has helped other organisations and companies
- 21:04: Power of Acknowledgment exercise
- 22:54: Acknowledgment story about a customer
- 27:24: The cost of not acknowledging
- 30:39: Sharing the five C's of acknowledgment
- 39:43: Lee Brower's B.I.G. - Begin In Gratitude
- 43:25: Principles of grateful leadership
- 47:45: Judy's final thought
Connect with Judith:
- Judith W. Umlas
- Books (The Power of Acknowledgment/ Grateful Leadership/ You’re Totally Awesome!)
- Grateful Leadership 5 Cs
- Email Judith at: judy.umlas@iil.com
Connect with Ross: