Episode description
Anyone who has ever raised a child knows that different stages and ages bring new and sometimes daunting issues. Kids that don’t sleep, kids whose trust has been shattered by bullying before their arrival at Nemours, and figuring out how to pay for medical costs are just a few of the problems faced by patients and families within the Nemours enterprise. Lucky for them, these three associates were there to help.
SEGMENT 1: The in-patient rehabilitation unit at the Nemours Children’s Hospital in Orlando provides physical, speech and occupational therapy for kids who have additional medical needs, and aren’t quite ready to head home. It was here that RN Leonine Nicoleau met a teenager who suffered serious injuries as the result of a car accident. Earning his trust - and that of his mother - proved a challenge due to a post-accident bullying experience before his arrival at Nemours.
SEGMENT 2: At the Jacksonville home office is a group of people who support the direct patient care performed by clinicians across the enterprise: the Central Business Office, better known as the CBO. Samantha Massey is a lead payer dispute specialist with the CBO whose job it is to make certain insurance companies pay for services delivered to Nemours patients. She does it with the parents in mind and a determination to remove as much of the financial burden from them as possible so they can concentrate on taking care of their ill or injured child.
SEGMENT 3: At the Nemours Children’s Hospital in Orlando, when the EEG team finishes their work for the day, the specialists from the sleep center move into the same space for the overnight. Using the same equipment, they conduct sleep studies on kids as young as two days old.
Respiratory Therapist and Sleep Technologist Lisa DeGuzman reveals how her team discovered and helped treat a toddler who, in her words, sounded like Darth Vader.