Episode description
Members of a transport team receive the support they need from a manager following a devastating patient outcome, a family gives back despite the loss of three of their children, and the rollout of "Just Culture" across the Nemours enterprise - it's all covered in this episode of the Nemours Champions for Children podcast, "Opening Doors."
SEGMENT 1:
Paul Brust, RN, MSN, started in healthcare at the age of 19 as an ambulance driver, earning his undergraduate and Masters degrees in nursing with specialities in burn emergency and trauma. He arrived at Nemours five years ago to lead the critical care transport team at the A.I. Dupont Hospital for Children in Wilmington as the nurse manager. His work, however, is to not only support patients and families, but his fellow Nemours associates, too. Nothing demonstrates his leadership qualities better, however, than how he approaches, supports and helps his team members bounce bsck after the death of a child.
SEGMENT 2:
Philanthopy in healthcare has a long and storied history, particularly here at Nemours. Maggie Hightower is the Director of Fund Development for Nemours Children’s Speciality Care in Jacksonville, who not only fills us in on the importance of philanthropy in healthcare today - but also has the story of one family whose devastating loss inspired them to help other sick kids and their families pay for the healthcare they need.
SEGMENT 3: Have you heard the term "Just Culture" here at Nemours? It's being rolled out across the enterprise, and is a culture that holds organizations accountable for the systems they design and for how they respond to staff behaviors fairly and justly. Marci Pawlik is the Nemours Business Director for Imaging, who also serves as an employee engagement chairperson at the Nemours Children's Hospital in Orlando. She talks also about the connection to employee engagement and patient satisfaction.