Episode description

What happens when your drop your phone and shatter the screen? Or when its battery starts to grow noticeably weaker? These common technological woes are things that you should be able to remedy yourself—just buy some parts, get some tools, and fix your device. But it’s not that simple. Gadget manufacturers have been increasingly restricting access to the parts, tools, and knowledge required for regular consumers to fix their broken tech. Instead, consumers have to turn to authorized repair technicians, and often pay a lot more, to get something fixed.

Our guest this week, Nathan Proctor, is the national director of the Right to Repair Campaign for US PIRG. Proctor and his team advocate for state and federal legislation that secures consumer access to hardware repairs and software updates so they can handle these repairs themselves.

Also this week, Peter Rubin tells us about what to expect from the new PlayStation console Sony plans to release next year, and we discuss the problems with early review units of the Samsung Galaxy Fold smartphone.

Show notes: Read Peter Rubin on the next PlayStation. Aarian Marshall outlines the problems with Lyft’s e-bikes. Nathan Proctor recently wrote about the Right to Repair movement in WIRED.

Arielle Pardes can be found at @pardesoteric. Lauren Goode is @laurengoode. Michael Calore can be found at @snackfight. Our guests: Nathan Proctor is @nProctor and Peter Rubin is @provenself. Bling the main hotline at @GadgetLab. Our theme song is by Solar Keys.