Reimagining the travel experience with Delta’s Molly Battin
Jan 11, 2023•27 min•Transcript available on Metacast Episode description
In the travel industry, a connected customer experience is the holy grail. No one knows this better than Molly Battin, Delta’s former SVP of Global Brand Marketing. In this episode, Molly shares how connection is infused in everything the brand does—from customer personalization to department structure, how the airline built back stronger than ever post-COVID, and why a winning brand experience starts with the employee.
