Episode description

In this episode, Carlos Gonzalez de Villaumbrosia interviews Ilan Frank, Chief Product Officer at Checkr, the leading background check company serving over 100,000 customers.

Checkr has revolutionized the background check industry, processing 85% of checks in 15 minutes or less, compared to the industry standard of 1 to 3 days. This remarkable efficiency is achieved through the power of artificial intelligence and machine learning.

With $679 million in funding and a $5 billion valuation, Checkr serves major companies like Uber, Warby Parker, and Instacart. Ilan is spearheading the core business while driving product expansion into larger enterprises and new markets.

In this episode, we'll explore Ilan's extensive experience in building SaaS products for large enterprises, including his work at successful companies like Slack, Airtable, and Grammarly. We'll discuss the challenges and strategies involved in transitioning from SMB to enterprise success.

What you'll learn:
- Ilan's journey to becoming CPO at Checkr and his insights on the background check industry's digital transformation.
- The challenges and strategies involved in creating enterprise-ready products and organizations.
- How to balance user delight with complex enterprise client needs.
- The future of background check technology, including AI-powered innovations and international expansion.

Key Takeaways:
- Enterprise Readiness: Ilan emphasizes the importance of both product and organizational readiness when transitioning to serve enterprise clients.
- Product Management Approach: Ilan shares his "Three Buckets" strategy for prioritizing features: metrics movers, customer asks, and delighters.
- Data-Driven Innovation: Ilan highlights the use of AI and machine learning to process vast amounts of data quickly and accurately, revolutionizing the background check industry.
- Enterprise Product Development: Ilan discusses the importance of understanding both the "chooser" and the "user" in enterprise software, and how to create value for both.

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Credits:
Host: Carlos Gonzalez de Villaumbrosia
Guest: Ilan Frank