Episode description

Marc Bernstein is scaling fast and having fun at Balto, a SaaS platform designed to provide real-time guidance to contact center agents. That’s even after the founder and CEO added multiple investors to the mix and recently raised $37.5 million in capital. Marc talks about launching the company, how he's maintaining the culture as he's added layers to his management team, and how the typical characterization of investors-as-bosses is all wrong.