Episode description

The Shopify Retail team builds products for businesses that have brick-and-mortar retail stores, focusing on making Shopify the best commerce platform for these retailers. They invest their time on Shopify point-of-sales (POS) software and hardware, as well as cross-Shopify product work that disproportionately impacts retailers.

In this episode Lola Oyelayo-Pearson speaks with Darrin Henein, the director of UX for Retail at Shopify. They talk about:

• The problem set the Retail team is involved in
• How industrial designers are part of the product design team
• The differences between working on hardware and software
• The team's rituals and processes
• How the length of the hardware design process has influenced the team's software design
• The types of problems the team is interested in working on in the future

The full transcript is available at https://ux.shopify.com/inside-shopify-ux-3-retail-f85efca3fa15.