Episode description
CEO of Kanopi.com, a web design agency of nearly 50 fully distributed teams, Anne Stefanyk shares her experience with building an agency that's based around creating long-lasting websites and clients which is key for longevity in web design.
In This Episode
03:39 - Greeting Anne
05:27 - Focus on building relationships
07:24 - Maintenance is the beginning
11:38 - What matters most
14:10 - Not working with crusty stuff
15:08 - Tips for redesigning
19:00 - Initial benchmarks
22:07 - Full site lifecycle
23:21 - Customer decision journey
27:40 - Website more a flywheel
29:05 - Change the client mindset
32:19 - Tracking CRM tools
36:19 - Leading back to your site
34:22 - Minimize to maximize
46:52 - Building to sustain
53:08 - Hive network
56:58 - Rewards of hiring out
1:04:22 - The breaking point
1:17:09 - Failure is learning
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