Episode description
CEO of the American Negotiation Institute, Kwame Christian, shares his top strategies and methods for how to sell better, how to handle negotiations and how to handle conflict when it arises.
In This Episode
00:00 - Introduction
01:58 - Greeting to Kwame
04:54 - Confidence in titles
08:05 - Importance of communication
11:18 - Three parts to be effective
14:29 - the biggest struggle
17:25 - Negotiation is learned
19:07 - The Steps
21:30 - Earn the right to persuade
23:14 - Challenges of people
24:24 - How to deal with emotions
31:19 - Utilizing compromise
35:54 - Role playing example
43:30 - Human centered approach
46:15 - How to get results
48:45 - Aware of personality types
52:28 - Build likability
57:20 - Be the conversational leader
1:00:19 - Learn the Why
1:06:27 - Online communication
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