Episode description

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Brian Wayne, VP of Customer Success at QSR Automations. They discuss how QSR Automations' technology solutions, such as the ConnectSmart kitchen display system and front desk software, enhance kitchen efficiency and guest experience. Brian shares insights into his journey with QSR Automations, the evolution of their products, and the importance of data in improving restaurant operations. The conversation highlights the benefits of transitioning from kitchen printing to more sophisticated kitchen management systems, including improved food quality, reduced noise, and better guest communication. Brian also touches on the significance of real-time data, partnerships, and predictive analytics in the future of restaurant technology.

00:00 QSR Automations
00:39 Introduction and Guest Introduction
01:03 Brian's Journey with QSR Automations
02:55 What is QSR Automations?
05:25 The Evolution of Kitchen Display Systems
12:03 Real-Time Data and Guest Communication
19:30 Front Desk Software and Integration
26:11 The Future of Restaurant Technology
29:48 Touchscreens vs. Bump Bars in Kitchens
32:37 Conclusion and How to Engage with QSR