Episode description

In this episode of the Restaurant Technology Guys Podcast, the host interviews Ashley McNamara, VP of Marketing at Apex Order Pickup Solutions. They discuss the efficiency and security of Apex's automated locker systems designed for restaurant order pick-ups. Ashley explains how these lockers streamline the order retrieval process, improve data visibility, and enhance customer and staff experiences. Topics include the comparison with traditional shelves, the role of geo-fencing, and the impact of integrated digital ordering systems. They also touch upon the benefits for third-party delivery drivers and the flexibility of the locker system in various restaurant settings.

00:00 Introduction and Guest Welcome
00:10 Meet Ashley from Apex
00:34 Apex Order Pickup Solutions Overview
01:24 Challenges with Traditional Pickup Methods
02:50 Automated Locker Solutions
03:47 Sponsor Message
04:12 Enhancing Customer Experience with Technology
05:55 Food Quality and Safety
08:36 Smart Solutions and Geofencing
15:56 Handling Large Orders and Special Cases
18:37 Third-Party Delivery Integration
21:13 Implementation and Space Requirements
25:53 Integration with Existing Systems
30:24 Conclusion and Contact Information