Episode description

This podcast episode from the 'Restaurant Technology Guys' features a conversation with Wesley, a restaurateur who operates exclusively out of a ghost kitchen space in partnership with Cloud Kitchens. Wesley shares insights on the unique challenges and advantages of running a delivery-only restaurant, the definition and operational intricacies of ghost kitchens, and the strategy behind focusing on Asian fusion cuisine. Discussions also delve into the technological aspects and customer experience enhancements facilitated by Cloud Kitchens, alongside Wesley's vision for scaling and refining his delivery-only business model. Key highlights include the iterative process of menu development, maintaining a crisp product upon delivery, and strategies for customer retention and satisfaction.

00:00 Welcome and Introduction to the Podcast
00:18 Meet Wesley: The Ghost Kitchen Innovator
00:59 Exploring the Ghost Kitchen Concept
02:52 The Culinary Journey: Asian Fusion in a Ghost Kitchen
04:03 The Strategy Behind Delivery-Only Services
11:02 Expanding Within the Cloud Kitchen Model
17:34 Tech and Operations in a Cloud Kitchen
22:30 Creating a Memorable Food Experience
26:12 Customer Engagement and Feedback
31:03 Discovering Cloud Kitchens and Wesley's Brands