Episode description

In this episode of the Restaurant Technology Guys podcast, host Jeremy welcomes Rick Elliott, a co-founder of Conductor, a startup in the restaurant tech space. Rick shares his journey from working on oil rigs to becoming a tech entrepreneur, emphasizing the role of hard work and innovation. He elaborates on his early days co-founding Brink, a pioneering cloud-based point of sale solution for restaurants, and discusses the acquisition of Brink by PAR. Rick explains his vision for Conductor, aiming to enhance the guest experience by improving kitchen orchestration and communication. He touches on the importance of setting accurate expectations for order readiness and plans to leverage technology, including APIs and AI, to predict and communicate order times more effectively. The conversation also covers how Conductor aims to revolutionize the way restaurants manage orders and engage with customers, ultimately making operations more efficient and enhancing the dining experience.

00:00 Welcome to the Restaurant Technology Guys Podcast
00:25 Meet Rick Elliott: A Journey from Oil Rigs to Restaurant Tech Innovator
01:24 The Birth and Growth of Brink POS: Pioneering Cloud-Based Solutions
08:52 From Brink to Conductor: The Next Chapter in Restaurant Tech
09:02 Introducing Conductor: Revolutionizing the Restaurant Guest Experience
21:06 The Future of Restaurant Tech: Integrations, AI, and Lean Manufacturing Principles
30:09 Stay Connected with Conductor and Wrap-Up