Episode description

 Evolving Restaurant Operations through Advanced Technology Solutions

In this episode of the Restaurant Technology Guys podcast, the host welcomes back Vishal, the CEO and founder of It's a Checkmate, to discuss advancements in restaurant technology. Vishal elaborates on how his company integrates digital ordering channels with POS systems to streamline operations for restaurants. He emphasizes the growing complexity and variety of digital ordering, from kiosks to social media, and how It's a Checkmate manages this integration seamlessly for both large brands and small establishments. He highlights successful collaborations with major brands like Wendy's and Five Guys, and discusses the importance of offering a consistent ordering experience across all digital platforms. The episode also explores menu management, capacity management, first-party ordering solutions, and the potential of voice ordering. Additionally, Vishal shares insights on the profitability and challenges of third-party platforms and the importance of being where the customers are, showcasing the dynamic and evolving landscape of restaurant technology solutions.

00:00 Welcome to the Restaurant Technology Guys Podcast
00:18 Introducing Repeat Guest Vishal from It's a Checkmate
01:05 Exploring the Explosion of Digital Ordering Channels
02:11 The Future of Digital Ordering and Its Impact on Operations
04:31 Innovative Solutions for Complex Digital Ordering Challenges
06:10 The Importance of Being Where Your Customers Are
10:37 Integrating Digital Orders into Restaurant Operations
12:36 Addressing Capacity Management and Customer Expectations
16:57 The Evolution of Menu Management in a Digital World
26:18 The Role of Voice Ordering in the Future of Restaurants
33:30 How to Connect with It's a Checkmate for Solutions
36:22 Closing Thoughts and Gratitude