Episode description

In this episode of Restaurant Technology Guys podcast, the host speaks with Nabeel Alamgir, CEO and co-founder of Lunchbox. They discuss Nabeel's background as an immigrant from Kuwait and Bangladesh, the birth of Lunchbox as a solution to challenges faced by restaurants in the age of technology, and the innovative features Lunchbox offers to enhance restaurant operations. They also touch on Nabeel's interesting viewpoint on the COVID-19 pandemic as an accelerant of restaurant industry shifts towards technology and the importance of mental and physical health for leaders in the hospitality industry.

00:00 Introduction and Guest Background
00:52 Understanding the Role of Lunchbox
01:53 Nabeel's Journey into the Restaurant Industry
04:27 The Growth and Evolution of Lunchbox
04:54 The Vision and Mission of Lunchbox
12:36 The Impact of the Pandemic on the Restaurant Industry
17:22 Understanding the Different Types of End Users
18:18 Improving the User Experience with Dynamic Features
19:58 Improving User Experience and Managing Third-Party Delivery Orders
20:52 The Importance of Adapting and Growing as a Company
21:19 The Decision to Acquire a Company and Entering a New Space
21:45 Understanding the Needs of Restaurant Operators
23:33 The Role of POS Systems in Restaurant Operations
27:03 The Future of Off-Premise Ordering: AI and Machine Learning
30:55 The Importance of Health and Wellness for Leaders
33:56 Connecting with Lunchbox and Future Plans