Episode description

Shifting Your Restaurant Training to Tech: Conversation with Beth Hussey of Shifty

In this enlightening episode of the Restaurant Technology Guys podcast, Beth Hussey, an experienced restaurateur, and founder of Shifty.inc shares her journey from being in the restaurant business for over 37 years to introducing technology into the industry. Beth created a unique way of training servers and bartenders, turning it into a tech platform called Shifty, and shares insights on restaurant employee retention, engagement, and training. She also discusses how Shifty evolves this training approach, enhancing it with valuable tools and a truly anonymous suggestion box feature for improvement. Listen in as Beth candidly talks about her experiences, the current state of the restaurant industry, and how technology can aid in improving restaurant operations.

00:01 Introduction and Guest Introduction
00:43 Beth's Journey into the Restaurant Business
03:05 Challenges of Training in the Restaurant Industry
03:34 The Impact of the Pandemic and the Birth of Shifty
08:20 The Unique Training Methodology of Shifty
14:45 The Power of Flashcards in Training
19:19 The Importance of Standards in Restaurant Training
21:36 The Importance of Proper Training in Restaurants
22:10 The Decline of Traditional Etiquette Knowledge
22:28 Introducing Shifty: A New Training Technology Platform
22:51 The Power of Flashcards in Learning
23:17 The Impact of Training on Restaurant Experience
23:52 Training for the Back of the House
24:46 The Evolution of Shifty and Its Impact on the Back of the House
26:32 The Importance of Employee Engagement and Retention
29:58 The Role of Managers in Employee Retention
34:06 The Cost of Employee Turnover and the Value of Retention
37:23 The Power of Employee Engagement with Shifty
39:13 The Story Behind the Name 'Shifty' 

Check them out at Shifty - Training app for Servers and Bartenders (shiftyinc.com)