Episode description

Happiness and Humans Host Matt Phelan Interviews Global head of Diversity and Inclusion and Belonging at ISS on the importance of employees feeling listened to.

When we express a thought or feeling it is important to us that our views are heard. This is a subtle, yet critical, experience that helps us understand our impact on the world. Not being listened to is a form of sensory deprivation that is emotionally destabilising and can make us feel unsure about who we are and whether we are important.