Episode description

Finance, operations, HR, risk and travel managers are starting to think through how they best support their organizations when business travel inevitably resumes -- from ensuring the health and safety of traveling employees to helping their organizations control costs.

COVID-19 forced many organizations around the world to halt travel and cancel nearly all future flight bookings. The vast majority of these tickets were non-refundable, which typically would result in lost value. However, given the unprecedented times, most airlines adjusted their policies to offer waivers so the value of these tickets could be used towards future bookings.

Now, imagine the challenge of keeping track of unused tickets and waivers across thousands or hundreds of thousands of travelers in any given company. In some cases, organizations have millions and millions of dollars in what now amounts to prepaid travel credits.

How can they track and manage these to ensure no company money is left on the table? How can they effectively help their organizations control costs and save money as business travel resumes?

In this episode of Open for Business, we sit down with Paul Huang, Global Director of Travel Operations at TripActions, to look at the unused ticket and waiver dilemma facing many organizations and their travel managers today.