Over the holidays, thousands of passengers were left stranded or delayed when Southwest Airline’s outdated re-booking software broke down. Who can be held accountable, and why don’t airlines invest more in their own infrastructure?
Guest: Heather Tal Murphy, business and technology reporter for Slate.
Host: Mary C. Curtis
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Will Southwest Be Held Accountable? | What Next: TBD | Tech, power, and the future podcast - Listen or read transcript on Metacast
