Episode description

Welcome to the latest edition of the leadership in insurance podcast where we joined by Sasha Gainullin. 

Sasha is the CEO and Founder of battleface a tech-enabled travel insurance and services business offering truly international, customized travel cover.  

In this episode we talk about: 

• Where the "battleface" comes from and why it's not more "travel friendly" 
• How travel has changed and hence the insurance cover must change with it 
• The unique demands on the travel claims process  
• Why he secretly buys travel insurance for his mum! 
• How the affinity insurance model of distribution can have a dangerous impact on cover 
• The opportunities and challenges of Covid19 impact on travel insurance 
• The fundamental challenge of how travel products are rated and marketed 
• We shouldn't be afraid of price-sensitive markets - consumers will pay for quality 
• Culture of mistrust between consumers and travel insurers - the impact of the "admin fee" 
• Why we must empower client-facing staff to make decisions 
• How can innovation come from C-Suite if they are the mots removed from customers? 
• Funding an Insurtech - and the impact of the Pandemic 
• Working with the right partners - "marriage should be easy" a lesson from Sashas Aunt! 
• How the virtual Xmas party went down - why he got asked to "shut up" 
• The importance of being Human!  

Thank you to Sasha for being a great guest.  

This podcast was brought to you by FinPro an executive recruitment business that works in the Insurance and Instech space   

Our host is FinPro Director, Alex Bond 

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