Episode description
Welcome to the latest edition of the leadership in insurance podcast where we joined by Sasha Gainullin.
Sasha is the CEO and Founder of battleface a tech-enabled travel insurance and services business offering truly international, customized travel cover.
In this episode we talk about:
- Where the "battleface" comes from and why it's not more "travel friendly"
- How travel has changed and hence the insurance cover must change with it
- The unique demands on the travel claims process
- Why he secretly buys travel insurance for his mum!
- How the affinity insurance model of distribution can have a dangerous impact on cover
- The opportunities and challenges of Covid19 impact on travel insurance
- The fundamental challenge of how travel products are rated and marketed
- We shouldn't be afraid of price-sensitive markets - consumers will pay for quality
- Culture of mistrust between consumers and travel insurers - the impact of the "admin fee"
- Why we must empower client-facing staff to make decisions
- How can innovation come from C-Suite if they are the mots removed from customers?
- Funding an Insurtech - and the impact of the Pandemic
- Working with the right partners - "marriage should be easy" a lesson from Sashas Aunt!
- How the virtual Xmas party went down - why he got asked to "shut up"
- The importance of being Human!
Thank you to Sasha for being a great guest.
This podcast was brought to you by FinPro an executive recruitment business that works in the Insurance and Instech space
Our host is FinPro Director, Alex Bond
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