Episode description

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week oday, a discussion all about innovation at scale.

For this episode, I was lucky enough to be joined by Jim Dwane, Chief Executive Officer at bolt, the world's largest technology-enabled ecosystem. We discussed all things from market dynamics and partnerships to making insurance fun. Here are some of the highlights...

💥 All things embedded - is the customer experience any better? Do the customers care?

💥 The challenge in B2B2C - who is the customer? Every touch point should be a customer

💥 Have incumbents been too successful to innovate?

💥 The myth of the digital journey - do people want human enablement? How to be successful - master the art of when to intervene

💥 The importance of giving people room to learn - do we struggle with a culture of innovation?

Thanks again Jim for joining me - this really was a great one

This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.

Our host in FinPro Director, Alex Bond

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