Episode description

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Carey Anne Nadeau, Co-CEO & Co-Founder of LOOP, the Texas-based motor insurance start-up on the mission to make motor insurance more fair and transparent for more people.

We had a great conversation this week where we discussed a wide variety of topics such as:

• How LOOP looks at data that other insurance carriers ignore
• Changing how we think about insurance and serving people in an honest and fair way
• Raising capital
• Asking the right questions
• What makes LOOP different?
• InsurTech’s waves of evolution
• Taking a community driven approach to growth
• The cost of play in a saturated market
• How LOOP pays attention to modern forms of communication
• Do you think insurance today is fair and transparent?
• Is trust in financial services broken?
• The outcome we care about is trust and how LOOP focuses on that
• How mis-trust impacts client relationships
• Adding value and building relationships - it’s not all about price
• The need for technological advance in customer service and road side assistance
• The need to be forward thinking for the benefit of the customers
• What does transparency mean for you?
• The importance of cultural values
• The challenges of building a diverse community
• The process of ‘forming, storming, norming, and then performing’
• Using AI to provide transparency
• How bias is baked in to AI
• Giving people access to insurance when they might not be able to get it otherwise
• Ultimately, lets take care of eachother...and crash less!

Thank you Carey Anne for your time, it was great to speak to you!

This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.

Our host in FinPro Director, Alex Bond 

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