EPISODE 33: Award winner - Tesco Bank & Modern Human
May 03, 2019•52 min•Transcript available on Metacast Episode description
Tesco Bank and Modern human won the ‘best in private sector’ service design award for their project Phoenix. We spoke with Amjid Rasool, head of service design at Tesco Bank and Paul-Jervis Heath from the Service Design agency Modern human. Together with their whole team they redesigned the customer complaint experience of Tesco Bank clients.
