Episode description
Summary
Mr. Raw, a serial entrepreneur, shares his journey of building and exiting multiple companies. He emphasizes the importance of helping others without expecting anything in return and how it can lead to personal happiness. He also discusses the challenges of penetrating new markets and achieving product-market fit. Mr. Raw highlights the need for agencies to focus on their own marketing and understand their customers' motivations. He advises founders to have business development conversations to uncover the why behind their customers' buying decisions. In this conversation, Tony Wilson and Mr. Raw discuss the importance of understanding why customers buy from you and how to use that feedback to improve your business. They emphasize the need for founders to have conversations with their customers to uncover the why behind their purchase decisions. They also discuss the Net Promoter Score and how it can be used to measure customer satisfaction and identify areas for improvement. They highlight the value of having a support network of other founders and the importance of taking time away from the business to reflect and exercise. Mr. Raw also shares his experience overcoming setbacks and offers advice for staying resilient.
Keywords
serial entrepreneur, building companies, exiting companies, helping others, personal happiness, penetrating new markets, product-market fit, agency services, scalable products, business development, marketing, sales, understanding customers, customer feedback, why customers buy, Net Promoter Score, customer satisfaction, founder support network, resilience
Takeaways
- Helping others without expecting anything in return can lead to personal happiness.
- Understanding the motivations of customers in different markets is crucial for penetrating new markets.
- Product-market fit is achieved when a product or service matches the needs and desires of the market.
- Agencies should focus on their own marketing and understand their customers' motivations to achieve success.
- Having business development conversations with customers can uncover the why behind their buying decisions. Understanding why customers buy from you is crucial for improving your business.
- Having conversations with customers can help uncover the why behind their purchase decisions.
- The Net Promoter Score is a useful tool for measuring customer satisfaction and identifying areas for improvement.
- Building a support network of other founders can provide valuable camaraderie and insights.
- Taking time away from the business to reflect, exercise, and seek support is important for resilience.