Episode description
Episode description
In this episode of The Digital Executive, host Brian Thomas interviews Jeff Oskin, a high-tech industry leader and seasoned entrepreneur, about aligning the critical pillars of people, processes, and technology to drive customer experience and business success. Jeff shares insights on how his company, NewLogiq, uses journey mapping and AI-driven strategies to enhance customer interactions and streamline operations. He dives into real-world examples of helping businesses thrive in fast-changing environments and emphasizes the importance of leadership, vision, and continuous learning in leveraging technology effectively. Tune in to learn how AI is transforming customer relationships and Jeff's advice for businesses looking to strategically integrate AI for long-term success.